Question

My mobile app cannot read QR code

Answer

Get a sharp focus on QR code and read it in mobile APP(Device Activation). If you cannot read QR code in the APP, please check following things.

• Clean camera lens and QR code.
• Please don't read QR code in dark place and check if QR code isn't shine with reflected light.
• Check if you don't get too close or far from QR code.
• Check if you don't read more than 2 QR code at the same time.

If you cannot read QR code in the APP after checking above things, please re-install "Device Activation" APP from Store.