My mobile app cannot read QR code
Get a sharp focus on QR code and read it in mobile APP(Device Activation). If you cannot read QR code in the APP, please check following things.
- Clean camera lens and QR code.
- Please don't read QR code in dark place and check if QR code isn't shine with reflected light.
- Check if you don't get too close or far from QR code.
- Check if you don't read more than 2 QR code at the same time.
If you cannot read QR code in the APP after checking above things, please re-install "Device Activation" APP from Store.
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