Symptom

Customer Portal does not work

Solution

Confirm if Customer Portal can be opened as following procedure.

Customer Portal is checking its operation with Chrome. Therefore, if you are using Internet Explorer, problems may not be solved by this solution.

Clear browser cache 

• Internet Explorer
  View and delete your browsing history in Internet Explorer

• Google Chrome
  Clear cache & cookies

Confirm if you can open Customer Portal with other browser 

• When Customer Portal open with other browser

  • Probably that your browser has problem. If you use Internet Explorer(IE), try  to reset IE.
    Change or reset Internet Explorer settings
    
    

• When Costumer Portal does not open with other browser

  • When other page open
    It might be problem about cloud. Please contact us from this page.
    
    
  • When other page does not open
    Probably that your internet environment has problem. If this problem persist after rebooting your computer, try to use other internet environment or contact your internet service provider.