Symptom

This page describes basic gateway troubleshooting.

Confirm that LED on front panel status is correct as following contents.

Solution

Label	Name	Description
PWR	Power	Solid (constant) green if unit is on indicating that DC power is present.
STATUS	Power Status	Default condition: LED blinks when OS is fully loaded.
LS	Link Status	Varies with radio model.
CD	Carrier Detect	This LED is on when a cellular data connection is made.
Signal	Signal Strength	These 3 LEDs display the strength of the cellular signal.

Check the STATUS LED and make sure it is blinking
- The STATUS LED should start blinking in a heartbeat-style rhythm about 1.5 minutes after powering the unit on.
- If not blinking after 1.5 minutes, then check cables for solid connection.
- Make sure PWR (power) LED is on.
Check the LS (Link Status) LED and make sure it is blinking.
- LS LED Definition:
  - OFF : No power to the cellular radio
  - Continuously Lit : Not registered
  - Slow Blink : Registered or connected
- If blinking, then continue to #3.
- If no, indicates no cellular network, please contact us from this page.
Check and record status of SIGNAL (Signal Strength) LEDs
- If no LEDs are lit or only the single-bar LED is on, signal could be too weak to attach.
- Put gateway the place where signal is strong.
Check and record CD (Connection) LED for status of active PPP connection
- If gateway cannot catch signal, then CD LED is off. If CD LED is off in spite of SIGNAL status is correct, please contact us from this page.