FAQ
For the first time users
Frequently asked questions
- Forgot my password
- Can I have operation environment？
- Cannot change name and email information from "Edit profile" in FAQ
- Cannot log in to Customer portal
- Failed to activate device
- Forgot the mail address I registered
Questions before purchasing
- About security measures
- Can you deliver products multiple locations?
- How do I use this service over multiple factory?
- How long does it take to use service after purchasing?
- How to install application and gateway?
- I don't have smartphone. What should I do?
Group Management
- Can I add group administrator?
- Can I change my group name?
- Can I delete a group?
- Cannot choose group when I log in
- Cannot delete group administrator
- Cannot take over the role of group administrator
Member Management
Customer Portal Troubleshooting
Contract and Cancellation
- Can I change my contract halfway?
- Can I terminate my contract?
- How do I treat hardware after cancellation?
- How many user can use service per license?
- If I cancel, is it charged on a per diem basis?
- If I terminate my contract halfway, can I get a refund?