Tomoko
- Total activity 96
- Last activity
- Member since
- Following 0 users
- Followed by 2 users
- Votes 0
- Subscriptions 51
Activity overview
Latest activity by Tomoko-
Tomoko created an article,
Cannot access the gateway
Symptom This page describes basic gateway troubleshooting. Confirm that LED on front panel status is correct as following contents. Solution Label Name Description PWR Power Solid (const...
-
Tomoko created an article,
Gateway Connect Guide
This page describes the way to connect gateway to device. Contenst Gateway and device framework Start with preparation Front Panel Back Panel Connect Gateway Gateway and device framework Foll...
-
Tomoko created an article,
How to make replacement my gateway?
Question How to make replacement when my gateway break? Answer Please contact us from this page. Support staff confirm the gateway is break and arrange replacement. * There is limit the way t...
-
Tomoko created an article,
What should I do if I find a breakdown in the gateway?
Question What should I do if I find a breakdown in the gateway? Answer Confirm following list before contact us Confirm whether AC adapter is in electric outlet correctly. Confirm whether LED...
-
Tomoko created an article,
Startup Guide
How to use Customer Portal - For customer who buys device and installs first time. Contents Start with preparation User Registration Registaer License Key Device Activation Install Applicati...
-
Tomoko created an article,
What kind of service can I take when I use Customer Portal?
Question What kind of service can I take when I use Customer Portal? Answer When you use Customer Portal, you can monitor various data which is measured with sensor through gateway. Also, Custome...
-
Tomoko created an article,
Cannot see data on dashboard
Symptom Cannot see data on dashboard. Solution Conditions precedent: Customer Portal works correctly. * If Customer Portal does not work, refer to following thread. Customer Portal does not work...
-
Tomoko created an article,
How do I use this service over multiple factory?
Question How do I use service over multiple factory? Answer If there are users in multiple factory or devices are in there, they can use Web application by adding application user. (Until number ...
-
Tomoko created an article,
Can you deliver products multiple locations?
Question Can you deliver products multiple locations? Answer Please contact from here about shipment.
-
Tomoko created an article,
What should I confirm before installation?
Question What should I confirm before installation application and gateway? Answer You need to access the internet to use application. Prepare internet environment before installing application. ...