Tomoko

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  • What should I confirm before installation?

    Question What should I confirm before installation application and gateway?   Answer You need to access the internet to use application. Prepare internet environment before installing application. ...

  • Startup Guide

    How to use Customer Portal  - For customer who buys device and installs first time. Contents  Start with preparation User Registration Registaer License Key  Device Activation Install Applicati...

  • Forgot my password

    Question Forgot my password.   Answer In case you forgot your password, please reset your password here.  

  • Can I have operation environment?

    ■ Product requirements We confirmed that Customer Portal works under following environment. Windows 10 Google Chrome (latest version)   ■ About memory usage  Customer Portal consumes about 200...

  • What skills do I need to configure?

    Question What skills do I need when I configure application and gateway?   Answer You don't need any specific skills when you configure initially application and gateway. You can use application an...

  • How to install application and gateway?

    Question How to install application and gateway?   Answer Following pages describe the way to install in detail. Startup Guide Gateway Connect Guide

  • How long does it take to use service after purchasing?

    Question How long does it take to use service after purchasing?   Answer Hardware device arrives at you around 5 days after purchasing. (It depends on weather and traffic, please understand about t...

  • About security measures

    We implement a countermeasure as following. Computer Virus countermeasures We introduce computer virus countermeasure products and check intrusion of computer viruses in real time. We regularly...

  • Forgot the mail address I registered

    Question Forgot the mail address I registered   Answer Could you please let us know your full name, application name, group name, license key*, Linkage No.*, phone number and address by this form. ...

  • What the way to manage data?

    Question What the way to manage data?   Answer Data can be exported as CSV file, etc. In detail, refer to each application manual.